Cancellation Policy
Orders may be cancelled before preparation or processing has started.
Customized cakes, personalized products, special occasion cakes, and made-to-order items cannot be cancelled once production has begun.
Refund Policy
Refund requests may be considered under the following circumstances:
- Incorrect product delivered.
- Product received in damaged condition.
- Product not delivered due to operational issues from our side.
- Duplicate payment made by the customer.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after order confirmation.
- Incorrect address or contact information provided by the customer.
- Recipient unavailable at the time of delivery.
- Minor variations in design, decoration, color, or presentation of customized products.
- Delay caused by factors beyond our reasonable control.
Reporting an Issue
Customers must report any product-related issue within 2 hours of delivery along with photographs and order details.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days, depending on banking and payment provider timelines.
